Privacy Policy
Last updated: August 2026
1. Introduction
At Cloudlette ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products (bags, shoes, and tops), or interact with our customer service.
2. Information We Collect
We collect information that you provide directly to us when placing an order or communicating with us:
- Contact details: Full name, phone number, and email address.
- Delivery details: Physical street address, city, state, and country.
- Order details: Products selected, order history, and fulfillment preference (Home Delivery or Berger Pickup).
- Communication records: Messages sent via our contact form, email, or WhatsApp.
3. Payment Processing
All payment transactions on Cloudlette are securely processed by Paystack. We do not store, process, or hold your credit or debit card numbers, PINs, or sensitive banking credentials on our servers. Paystack handles payment authorization under strict PCI-DSS compliance standards.
4. How We Use Your Information
We use your information solely to provide and improve our services, including:
- Processing, verifying, and dispatching your orders.
- Communicating order status updates and delivery tracking info.
- Responding to customer service inquiries or support requests.
- Fulfilling legal and regulatory requirements.
5. Shipping & Logistics Partners
To deliver your packages safely across Lagos, nationwide within Nigeria, or internationally to Ghana, Benin Republic, Cotonou, and Abidjan, we share your necessary contact and address details with our vetted courier and dispatch partners.
6. Data Protection & Contact
We implement appropriate technical and organizational measures to safeguard your personal data. You have the right to request updates to or deletion of your personal details at any time. For privacy inquiries, please contact us at: